What is your usual order processing time?
All orders are processed & shipped within 2 business days.
How are the goods sent?
Goods are sent by a reputed & reliable courier company like UPS or FedEx.
When should I expect the ordered goods?
Goods are usually delivered within 3-5 business days from the shipping date.
It is beyond the expected shipping date & I have still not received my order, what should I do?
If order delivery has been delayed beyond the expected date, drop us an email using our Contact Us page. The delay could be because of some problem in the address or a delayed flight. Whatever be the reason, we would look into it.
What are your shipping charges?
We were able to negotiate with the shipping companies for some of the lowest shipping charges. The shipping charges for one shirt/blouse/skirt/pants is usually USD 2.50 & for one coat/vest/cloak, it’s USD 14.95. For plus size shirt/blouse/skirt/pants, shipping is USD 5.00 & for plus sizes coats & vests, it is 19.95. Accessories are shipped at USD 1.95 each.
I need to track my order; can you send me a tracking number?
Of course, we can. Just drop a request for tracking number using our Contact Us page. The tracking number would be sent to you at the soonest. Note: Remember to indicate your Order ID when sending the request.
My item was damaged during shipping. Now what?
No need to worry. We would help you place a claim with the shipping company & get the refund. Shipping companies like UPS are actually very quick with such claims.
Do you ship to UK, Australia, Greece, Turkey, Finland & Zebraland?
Yes, yes we do provide WorldWide Delivery for our products.
Do you charge any Re-stocking fee?
No, unlike any online retailers, we charge No Restocking Fee.
What your return & exchange policy?
We have a customer-friendly policy. If the goods were defective, or the item received was not in accordance with the order or you ordered the wrong item/size; in either case, we would refund the product or exchange the product (no re-stocking fee charged). All claims should be submitted within 14 days from delivery.
Who would pay for the shipping?
The shipping would be paid by us only if the products are defective or the wrong items were delivered because of our fault.
Do I need a Return Merchandise Authorization (RMA)?
No RMA is required. Drop us an email (using our Contact Us page) regarding the issue & we will guide you through the entire process.
I need to exchange my ordered goods, how should I proceed?
Drop us an email (using our Contact Us page) regarding the issue & we will guide you through the entire process.
What payment methods are available?
We accept payment through Credit Cards & Paypal.
Is my financial information like Credit Card number secure with you?
Frankly, we never get to see your financial details. All Credit Card transactions are processed on secure pages of Paypal & we are notified only about the payment received into our Paypal Account.
I do not have a Paypal account; can't I use my Credit Card?
Yes, Paypal offers an option to complete the payment without registering with Paypal. Look for "Don't have a Paypal Account?" after pressing the Confirm Order button. Enter your Credit Card details & you are done!!
Can I trust Paypal?
Of course, you can. Paypal is one of the most reputed & recognized brands in online Credit Card processing. It is owned & managed by eBay, the biggest online auction company.
Which Credit Cards can be used?
We accept VISA, MasterCard, Discover & American Express.
Can I send a Wire Transfer for my order?
We do accept Wire Transfer but it would increase the order processing time by a few days.
Cancellation and Refund Policy
Orders can be canceled and refunded before they are shipped out. If a customer chooses to cancel the order, the entire payment would be refunded within 2 business days. The same amount will be credited to bank or credit card account within 3 business days thereafter.
