Shipping

• What is your usual order processing time?

All orders are processed & shipped within 2 business days.

• How are the goods sent?

Goods are sent by a reputed & reliable courier company like UPS or Fedex.

• When should I expect the ordered goods?

Goods are usually delivered within 3-5 business days from the shipping date.

• It’s beyond the expected shipping date & I have still not received my order, what should I do?

If order delivery has been delayed beyond the expected date, drop us an email using our ‘Contact Us’ page. The delay could be because of some problem in the address or a delayed flight. Whatever be the reason, we would look into it.

• What are your shipping charges?

We were able to negotiate with the shipping companies for some of the lowest shipping charges. The shipping charges for one shirt/blouse/skirt/pants is usually USD 2.50 & for one coat/vest/cloak, it’s USD 14.95. For plus size shirt/blouse/skirt/pants, shipping is USD 5.00 & for plus sizes coats & vests, it is 19.95. Accessories are shipped at USD 1.95 each.

• I need to track my order; can you send me a tracking number?

Of course we can. Just drop a request for tracking number using our ‘Contact Us’ page. The tracking number would be sent to you at the soonest. Note: Remember to indicate your Order ID when sending the request.

• My item was damaged during shipping. Now what?

No need to worry. We would help you place a claim with the shipping company & get the refund. Shipping companies like UPS are actually very quick with such claims.

• Do you ship to UK, Australia, Greece, Turkey, Finland & Zebraland?

Yes, yes we do… We provide WorldWide Delivery for our products.

Return & Exchange

• Do you charge any Re-stocking fee?

No, unlike any online retailers, we charge No Restocking Fee.

• Whats your return & exchange policy?

We have a customer-friendly policy. If the goods were defective, or the item received was not in accordance with the order or you ordered the wrong item/size; in either case we would refund the product or exchange the product (no re-stocking fee charged). All claims should be submitted within 14 days from delivery.

• Who would pay for the shipping?

The shipping would be paid by us only if the products are defective or the wrong items were delivered because of our fault.

• Do I need a Return Merchandise Authorization (RMA)?

No RMA is required. Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.

• I need to exchange my ordered goods, how should I proceed?

Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.

Payment

• What payment methods are available?

We accept payment through Credit Cards & Paypal.

• Is my financial information like Credit Card number secure with you?

Frankly, we never get to see your financial details. All Credit Card transactions are processed on secure pages of Paypal & we are notified only about the payment received into our Paypal Account.

• I do not have a Paypal account; can’t I use my Credit Card?

Yes, Paypal offers an option to complete the payment without registering with Paypal. Look for “Don’t have a Paypal Account?” after pressing the Confirm Order button. Enter your Credit Card details & you are done!!

• Can I trust Paypal?

Of course you can. Paypal is one of the most reputed & recognized brands in online Credit Card processing. It is owned & managed by eBay, the biggest online auction company.

• Which Credit Cards can be used?

We accept VISA, MasterCard, Discover & American Express.

• Can I send a Wire Transfer for my order?

We do accept Wire Transfer but it would increase the order processing time by a few days.